Privacy Policy

Privacy Statement

Effective Date: April 2018

This Privacy Statement applies to Oportocean.pt, which is owned and operated by Oportocean Hostel & Suites (JCARVALHO87, Unipessoal, Lda.). This Privacy Statement describes how we collect and use information, which may include personal data that you provide through our website: oportocean.pt. It also describes the choices available to you regarding the use of your personal data and how you may access and update it.

Collection of Information

The types of personal information we collect include:

Your first and last name, email address, telephone number, and postal address;
Credit card details (card type, credit card number, cardholder name, expiration date, and security code);
Information about the guest’s stay, including arrival and departure dates, special requests made, observations regarding service preferences (including room preferences, amenities, or any other services used);
Information you provide regarding your marketing preferences or through participation in surveys, contests, or promotional offers.

You may always choose which personal data (if any) you wish to provide to us. Choosing not to provide certain information may affect your transactions with us.

Data We Collect Automatically

When you use our website, we also automatically collect certain data, some of which may be personal data. For example, data such as language settings, IP address, location, device settings, device operating system, log information, time of use, requested URL, status report, user agent (browser version information), operating system, result (visitor or booking user), browsing history, user reservation ID, and types of data viewed. For more information on how we use cookies, please click here.

Purpose of Processing

We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and manage your online reservation.

B. Customer Service: We use your personal data to provide customer support.

C. Customer Reviews: We may use your contact details to invite you by email to write a review after your stay. By doing so, you can help other travellers choose the most suitable accommodation. If you submit a review, it may be published on our website.

D. Marketing Activities: We also use your data for marketing-related activities, as permitted by law. When we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications regarding new services and products or other offers we believe may interest you, we include an unsubscribe link that you may use if you no longer wish to receive such messages.

E. Other Communications: There may be other occasions where we contact you by email, post, telephone, or text message, depending on the contact information you share with us. There may be several reasons for doing so, including:

a. Responding to and handling requests that you have made.

b. If you have not completed an online reservation, we may send you an email reminder to continue your reservation. We believe this additional service is useful as it allows you to continue a reservation without needing to search for the accommodation again or re-enter all booking details.

c. When you use our services, we may send you a questionnaire or invite you to provide feedback regarding your experience with our website. We believe this additional service is useful for both you and us, as it allows us to improve our website based on your feedback.

F. Statistics, Improvements and Research: We use personal data to conduct research and analysis. We may engage third parties to carry out this research on our behalf. We may share or disclose the results of such studies, including to third parties, in an anonymous and aggregated format. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

G. Security, Fraud Detection and Prevention: We use information, which may include personal data, to prevent fraud and other illegal or unlawful activities. We also use this information to investigate and detect fraud. Personal data may be used for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties such as law enforcement authorities, as permitted by applicable law, and external advisors.

H. Legal Scope: In certain cases, we may need to use the information provided, including personal data, to handle and resolve legal disputes or claims, for legal investigations, to enforce agreements, or to comply with lawful requests from competent authorities, insofar as required by law.

If we use automated means to process personal data that produce legal effects or otherwise significantly affect you, we will implement appropriate safeguards to protect your rights and freedoms, including the right to obtain human intervention.

Legal Bases

With regard to points A and B, we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfil our obligation to complete and manage that reservation under the contract we have with you.

With regard to points C–H, we rely on our legitimate interests: We may use your information for our legitimate interests, such as providing you with the most relevant content on our website, emails, and newsletters, improving and promoting our products and services, and improving the content of our website. This may also occur for administrative reasons, legal purposes, and fraud detection. When using personal data for these purposes, we will always balance your rights and interests in the protection of your information against our rights and interests.

With regard to purpose H, we may also rely, where applicable, on our legal obligation to comply with applicable laws.

Where required under applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.

Where necessary under applicable law, we will request your consent. You may withdraw your consent at any time by contacting us through any of the contact details provided at the end of this Privacy Statement.

You may use your browser settings, for example in Internet Explorer, Safari, Firefox or Chrome, to determine which cookies you accept and which you reject. The location of these settings depends on the browser you use. Please consult your browser’s “Help” function to locate the relevant settings.

Data Sharing

Booking.com: We have partnered with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to offer online reservation services. Although we provide the website content and reservations are made directly with us, bookings are processed by Booking.com. The information you provide on this website will also be shared with Booking.com and its affiliates. This information may include personal data such as your name, contact details, payment information, guests travelling with you, and any preferences specified during the reservation process.

To learn more about the Booking.com corporate group, please visit the About Booking.com page.

Booking.com will send a confirmation email, a pre-arrival email and provide information about the area and our accommodation. Booking.com also provides international customer service 24 hours a day, seven days a week, from its local offices in more than 20 languages. Sharing your data with Booking.com’s global customer service team allows you to receive assistance whenever you need it.

Booking.com may use your data for technical, analytical and marketing purposes as described in the Booking.com Privacy Policy. This includes that your data may also be shared with other members of the Booking Holdings Inc. group of companies for analysis in order to present travel-related offers that may be of interest to you and to provide a personalized service. Where necessary under applicable law, Booking.com will first obtain your consent. If your data is transferred to a country outside the European Economic Area, Booking.com will implement contractual arrangements to ensure that your personal data remains protected according to European standards. If you have questions regarding the processing of your personal data by Booking.com, please email dataprotectionoffice@booking.com.

BookingSuite: Your personal data may be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this website and the website suite.booking.com.

External Service Providers: We use service providers to process your personal data strictly on our behalf. This processing is carried out for purposes included in this Privacy Statement, such as facilitating reservation payments, sending promotional materials or providing analytical support services. These service providers are bound by confidentiality agreements and are not authorized to use your personal data for their own purposes or any other purpose.

Competent Authorities: We may disclose personal information to law enforcement agencies and other governmental authorities in accordance with applicable legislation or where strictly necessary for the prevention, detection or prosecution of criminal acts or fraud.

International Data Transfers

The transmission of personal data described in this Privacy Statement may involve international transfers of personal data to countries whose data protection laws are not as comprehensive as those of European Union countries. Where required under European law, we will only transfer personal data to recipients that provide an adequate level of data protection. In such cases, we implement contractual agreements to ensure that your personal data remains protected in accordance with European standards. You may request a copy of these clauses using the contact details provided below.

Security

BookingSuite follows reasonable procedures to prevent unauthorized access to and misuse of information, including personal data. We use appropriate business systems and procedures to protect and safeguard information, including personal data. We also implement security procedures and technical and physical restrictions to access and use personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Data Retention

We will retain your information, which may include personal data, for as long as we consider necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and, as otherwise necessary, to conduct our business, including detecting and preventing fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have any questions regarding a specific retention period for certain types of personal data we process about you, please contact us using the details below.

Your Choices and Rights

We want you to remain in control of how we use your personal data. You may do so in the following ways:

You may request a copy of the personal data we hold about you;
You may inform us of any changes to your personal data, or request that we correct any personal data we hold about you;
In certain situations, you may request that we delete, block or restrict the processing of the personal data we hold about you, or object to certain ways in which we use your personal data; and
In certain situations, you may also request that we transfer the personal data you have provided to us to a third party.

Where we use your personal data based on your consent, you have the right to withdraw that consent at any time, subject to applicable law. Furthermore, where we process your personal data based on legitimate or public interests, you have the right to object at any time to the use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please notify us immediately of any changes or inaccuracies in your personal data by contacting oportocea@gmail.com. We will handle your request in accordance with applicable laws.

Questions or Complaints

If you have any questions or concerns regarding how we process your personal data, or if you wish to exercise any of your rights under this notice, please contact us at oportocean@gmail.com.

Changes to this Notice

This Privacy Statement may be amended from time to time. If you wish to stay informed about changes to this Privacy Statement, we invite you to review this Privacy Statement regularly. If material changes are made or changes that affect you (for example, when we begin processing data for purposes other than those described above), we will contact you before starting such processing.